Daily Legal Advice Drop-in (Monday to Friday 10am-5pm)
We are running daily clinics to help local residents affected by the disaster to get the legal support and access to justice they need. If you have been directly affected by the Grenfell Tower disaster, please feel free to come to our offices. If you are unable to come and see us in person, please call us so we can discuss your issues over the phone.
If you are a lawyer or a non-lawyer and looking to volunteer with us, please scroll to the bottom of this page for further information.
Information for local residents affected by the Grenfell Tower tragedy
The Council has today written to former residents of Grenfell Tower and Grenfell Walk to outline their proposals for providing permanent social housing.
If residents want to receive advice about their options and their rights, please come and speak to us in person at our offices.
A process to begin retrieving possessions less extensively damaged by the fire has now begun. There will be a drop in session on 19 August between 2 and 4pm at the Curve where residents can ask questions about the removal, storage and returning of these possessions. For more information, people can call the specialist company retrieving the possessions, Kenyon, on 01344 316 667 between 9 am and 5pm, or by emailing them on firstname.lastname@example.org.
Those residents currently staying in hotel accommodation are able to claim expenses for any food costs. Adults and children over the age of five can claim up to £300 each per week, and children under five can receive up to £150 per week to cover food costs.
People can choose to eat at their hotel or elsewhere depending on their preference. If people choose to eat at their hotel they can charge the costs to their hotel room. People can also make use of room service and charge it to their room, if available.
For more information, residents should speak to their key worker.
New Therapeutic centre for adults
From 1st August, a new therapeutic centre will be open for adults affected by the Grenfell Tower fire at Claire Gardens Children’s Centre, 349 Westbourne Park Road, W11 1EG. The Centre will be open Monday to Friday from 9.30am to 5.30pm. Anyone requiring childcare should mention this when booking.
Therapy sessions can be booked through your key worker or by contacting Emily Le Gros on email@example.com.
New Family space at Holmfield House
From Wednesday 2nd August, a new space for families will be open from Wednesday to Friday, 1pm to 5pm at Holmfield House, 4-6 Golborne Road, W10 5PE. This will enable families to cook a meal, eat around a dining table and relax with their family. There will also be access to a garden area and laundry facilities.
Utensils, crockery, cutlery and table cloths will be available, as well as some basic cooking ingredients. Families should, however, bring their own food and laundry supplies.
People who want to use the space should contact their key worker.
Cars left in parking garages near Grenfell
Residents whose car has been left in the parking garages close to Grenfell Tower and would like to collect them can now do so. They should go to the police cordon at the Grenfell Road entrance between 12 and 1 pm on any day, and the police will help them get their car.
The Grenfell Assistance Centre will be moving to the Curve, Bard Road
From Thursday, the Grenfell Assistance Centre will move from the Westway Sports Centre to The Curve, 10 Bard Road, W10 6TP.
The Centre will be open from 10am to 8pm every day, and will provide residents with a range of services, including the NHS, benefits, Post Office, social care and housing assistance.
Rent refund for ‘finger block’ residents
Residents from Hurstway Walk, Testerton Walk and Barandon Walk who have mistakenly been charged rent or service charge, despite this period being free of charge up until 28 January 2018, can get this refunded.
Affected individuals should visit the TMO desk at Westway, where they can complete a rent reclaim form. Residents must then either send the form or take it to The Hub, 292a Kensal Road, W10 5BE. The money will then be refunded to them by BACS or by cheque.
Visas for undocumented individuals directly affected by Grenfell Tower
The Government has launched a new scheme to allow individuals directly affected by the Grenfell Tower to remain in the UK for up to 12 months. This applies to those people who are undocumented, who do not have an outstanding asylum claim, or whose stay in the UK is about to end.
Clients who are in this situation, or who know somebody who is in this situation, should come and speak to us first to get free, confidential and impartial legal advice.
This policy will remain in place until 31 August 2017, so individuals in this situation should speak to us as soon as possible.
The Government has said it will not use the Grenfell fire tragedy as an opportunity to carry out immigration checks. We urge individuals in this situation to come and see us to receive free, impartial and confidential legal advice so we can discuss their options with them.
Government will not bring charges for illegal sub-letting
The Government has announced it will not prosecute tenants of Grenfell Tower and Grenfell Walk for unlawful subletting.
The Government’s full statement can be read here: https://www.gov.uk/government/news/protection-from-prosecution-for-unlawful-subletting-at-grenfell-tower
Grenfell Tower Residents’ Discretionary Fund
- Each household affected by the fire from Grenfell Tower and Grenfell Walk will receive an initial payment of £5,000 into bank accounts.
- There is a further £500 cash payment for individuals who have permanently lost their home.
- These payments are to help residents with immediate needs such as food and clothing, as well as funeral costs.
- To apply, residents should visit the Assistance Centre at the Westway centre, W10 6RP.
- These payments will not affect the receipt of any existing benefits and will be disregarded for eligibility for legal aid.
‘Fresh Start’ grant
- Individuals from Grenfell Tower and Grenfell Walk will receive a grant of £10,000 per household once they have been provided with confirmation of new temporary or permanent accommodation.
- To apply for this grant, residents should visit the Rugby Portobello Trust on 221 Walmer Rd, London W11 4EY and fill in an application form. For more information call the Rugby Portobello Trust on 020 7229 2928.
London Emergencies Trust
- The next of kin to those who tragically died in the Grenfell Tower fire will receive an initial £20,000.
- Those injured and hospitalised for seven days or more will receive an initial £10,000.
- Those injured and hospitalised for six hours or more will receive an initial £3,500.
- If you think you could be eligible for this, you can apply either through your Family Liaison Officer, or by calling the Red Cross helpline on 0800 458 9472 between 8am and 8pm.
The Government has written to residents of Grenfell Tower and Grenfell Walk to confirm that everyone whose home has been destroyed by the fire will be offered a temporary home in the area by Wednesday 5 July. Residents will bear no cost for this temporary accommodation.
If you are a resident of Grenfell Tower or Grenfell Walk and do not know who your key worker is, you can call 0207 361 3013.
All affected residents will be offered permanent social housing within a year at social rent. We would encourage all residents who receive their offer of temporary accommodation to come and speak to us to talk through their options.
Both this temporary and permanent accommodation will be within Kensington & Chelsea or in a neighbouring borough, unless it has been requested elsewhere. All residents will be considered for the newly built homes in Kensington Row, and will be prioritised according to the family’s needs.
The Government has also confirmed that no Grenfell Tower or Grenfell Walk resident will be deemed intentionally homeless if they do not accept an offer of temporary accommodation.
Benefit enquiry lines
The government has set up a dedicated benefit enquiry line for people affected by the fire at Grenfell Tower. The following numbers will be manned between 8am and 6.30pm, Monday to Friday:
- 020 7941 6661
- 020 7941 6634
- 020 7941 6671
UK passports, visas and immigration advice
People directly affected by the fire at Grenfell Tower who are seeking guidance on UK passports, visas, or immigration, can call 0300 222 0000, 24 hours a day, to arrange for a call back by specialist teams.
The Home Office will not charge people who need to replace documentation that has been lost in the fire at Grenfell Tower, and has said it will not use the Grenfell Tower fire as a reason to carry out immigration checks on those providing vital information to identify victims.
Any calls from outside the UK should include the UK dialling code: +44(0)300 222 0000. Please note calls are in English for this dedicated line set up for those impacted by the fire at Grenfell Tower to help with passports, visas or immigration guidance.
Driving licences and vehicle registration certificates
The DVLA has set up a dedicated enquiry line for residents affected by the tragedy who need to replace their driving licence or vehicle registration certificate. The number to call is 0300 083 0103 which will be staffed from 8am to 7pm between Monday and Friday, and from 8am to 2pm on Saturday.
Applications will be dealt with immediately and all fees that apply for issuing replacements will be waived.
Power companies supplying energy to Grenfell Tower residents have agreed to provide all those affected by the tragedy with reassurance and support. They will:
- write off any outstanding debts for energy bills for people who lived in Grenfell Tower, while preserving prepayment and credit balances;
- not charge people for energy for the period after the fire;
- not put former residents who have been resettled on a more expensive tariff; and
- put on hold any direct debit payments for Grenfell Tower residents.
This package is being offered to customers of Utilita, E.ON, SSE, Ovo, Utility Warehouse, Flow Energy, Ecotricity, Npower, British Gas, Robin Hood and EDF. If you are unsure about who your electricity supplier is you can call 0800 029 4285, and if you are unsure who your gas supplier is you can call 0870 608 1524.
Thames Water has confirmed that all accounts held by residents of Grenfell Tower have been frozen, has already written off any outstanding debts, and will refund accounts where charges have been paid in advance once details of account holders are known. For those who have been evacuated from neighbouring properties, Thames Water will waive charges. Kensington and Chelsea Tenant Management Organisation will also waive water charges for former tenants of Grenfell Tower and those evacuated in the surrounding area.
Directly affected residents who are now no longer able to receive their mail, Royal Mail are making the following alternative service provisions:
- a free mail redirection service for displaced residents; this can be arranged online at www.royalmail.com/redirection, at a Post Office® by completing a form (PDF, 1.77 MB) in the branch or printing this off, or by calling their dedicated emergency line on 01752 387055;
- keeping the mail of affected residents safe until they are able to collect it, or contact Royal Mail to request it; and
- providing a mobile service for customers to collect their mail, at Westway Sports Centre car park, Crowthorne Road, W10 6RP; this service can be arranged by calling 01752 387 055.
Offers of help
Thank you to the countless people who called, emailed and dropped by in person to offer their support. As you can imagine, for a Law Centre of our size the response of the legal sector has been overwhelming.
To help us manage and support the needs of our local community both now and in the coming months, Better Impact have generously donated the use of their volunteering management software.
We are now asking that anybody who wishes to offer volunteer support – be it legal or general volunteering – please register with us using the appropriate link below instead of calling or emailing the Law Centre directly.
Click here if you are a lawyer with one of the listed specialties – housing, employment, immigration, welfare benefits, criminal law, personal injury, inquests, fire regulations, building controls, health & safety, public law.
Our clients’ initial legal needs are being met this week through volunteers who have already been contacted. We will be in touch with everyone else as opportunities arise.
We have set up a just giving page for donations so we can help the victims of this disaster rebuild their lives and get the access to justice they need. Please donate what you can by visiting this link: https://www.justgiving.com/crowdfunding/grenfell-tower-nklc
Please give generously and help us support the community, ensuring their voice is heard and that they are able to begin rebuilding their lives.
We are open as usual, but are running a number of additional services to help the community here in North Kensington.
We are committed to helping all residents take practical steps to start rebuilding their lives and to access justice. We look forward to seeing you all over the coming days.